Managed budget for a family of 5, saving over $3,500 per year; Streamlined household chore processes, increasing efficiency and productivity by 52%; Coordinated 5+ monthly appointments & engagements with 97% accuracy; Taught 3 children (ages 4, 6, and 13) how to cook healthy meals according to personal preferences and healthy guidelines
2008 - 2011
US National Park Service
Secretary (OA)
Managed schedules for 8 colleagues, booking appointments, meetings, and conferences; Corresponded through email and reports with 98% accuracy according to office policies; Streamlined report review process through automation, increasing efficiency by 72%; Organized office paperwork and inventory closet, increasing productivity by 41%
2003 - 2008
Starbucks
Shift Supervisor
Resolved customer issues regarding payment, wrong drink orders, and safety concerns; Supervised team of 5+ baristas & delegated tasks, improving efficiency by 39%; Monitored inventory, bought supplies, and oversaw FIFO rotation, reducing waste by 18%; Trained and guided 20 baristas, decreasing employee turnover rate by 28%; Organized employee schedules, reducing vacancies for open/closing shifts by 54%
My Skills
Core competencies that drive my performance.
Microsoft Suite
Organization92 %
Time Management91 %
Written/Verbal Communication97 %
Creativity96 %
Collaboration94 %
Critical Thinking98 %
Compassion90 %
Education
Empowering Creativity through
1999 - 2003
High school diploma
Okemos High School
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